Overview

AAC Glass, Inc. is a Hayward-based architectural glass and glazing contractor with over 40 years of experience delivering curtain walls, storefronts, skylights, and custom architectural glazing for commercial, healthcare, and residential projects. The firm relies on a secure, resilient IT foundation to coordinate fabrication schedules, share job documentation between office and field teams, and keep daily operations running without interruption.

This portfolio outlines the full scope of IT services delivered — from a Dropbox cloud migration and cloud-based VoIP phone system to security, backup and recovery, mobile field access, printer service, and proactive ongoing support. Every service is designed for uptime, data protection, and peace of mind for a busy contractor working across multiple active job sites.

IT SERVICES PROVIDED

1. Dropbox Cloud Migration
Secure cloud infrastructure for file storage, project documents, and collaboration — accessible anytime, from the office, home, or a job site.

✓ Dropbox file storage & sharing
✓ Project and job documentation migration
✓ Multi-device access for office and field teams
✓ Scalable capacity planning

2. Backup & Recovery
Automated, encrypted backups of critical project files and business data — with rapid restore and disaster recovery capability.

✓ Scheduled automated backups
✓ Encrypted off-site copies
✓ One-click file restore
✓ Disaster recovery planning

3. VoIP Phone Services
Cloud-based VoIP phone system that keeps office staff and field crews connected with reliable, flexible voice communication.

✓ Cloud-hosted VoIP deployment
✓ Remote extensions for field teams
✓ Flexible call routing
✓ Low-cost scalability as the team grows

4. Security
Layered endpoint, cloud, and network security that protects sensitive client and project information.

✓ Antivirus & endpoint protection
✓ Multi-Factor Authentication (MFA)
✓ Role-based access & sharing controls
✓ Patch management

5. Mobile Workforce Enablement
Cloud-based inventory and job-tracking workflows with mobile access, so field teams can update project statuses in real time.

✓ Mobile access to job and inventory data
✓ Real-time status updates from the field
✓ Integrated cloud collaboration tools
✓ Reduced manual tracking errors

6. Printer Service & Support
Ongoing service and support for AAC Glass's business-critical printing equipment. I Need A Techie did not install this equipment, but maintains and services it as part of the managed IT agreement.

✓ HP Color LaserJet Enterprise service & troubleshooting
✓ Canon colorWAVE T60/T65 large-format printer support
✓ Maintenance coordination
✓ Keeping office and production print workflows running

7. Ongoing Support
Proactive monitoring, help-desk response, and regular maintenance to keep the contractor running smoothly.

✓ Remote & on-site help desk
✓ Proactive system monitoring
✓ Regular maintenance checks
✓ Priority response times

DROPBOX CLOUD SOLUTIONS & BACKUP

Dropbox File Storage & Collaboration
Project files, job documentation, and fabrication details are stored in a secure Dropbox environment with role-based access. Staff can reach files from the office, home, or mobile devices without VPN friction — while permissions ensure only authorized users see sensitive project and client data.

Cloud features:
✓ Centralized file storage with version history
✓ Secure external sharing with clients and partners (expiring links)
✓ Mobile and desktop sync
✓ Capacity that scales with company growth

Automated Backup & Disaster Recovery
A 3-2-1 backup strategy is implemented: three copies of data, on two types of media, with one copy off-site. Backups run on a scheduled basis and are encrypted both in transit and at rest, supporting a 15-minute recovery point objective (RPO).

Backup coverage:
✓ Project files and job documentation
✓ Email mailboxes and archives
✓ Dropbox data and shared folders
✓ Critical business application data

Recovery capabilities:
✓ One-click file and folder restore
✓ Full mailbox recovery
✓ Documented disaster recovery plan
✓ Regular restore testing to verify integrity

VOIP PHONE SERVICES

Cloud-Based Business Phone System
Voice communication is essential for coordinating between the office, project managers, and field crews. The VoIP system is configured for reliability, flexibility, and remote access.

VoIP services:
✓ Cloud-hosted phone system with business-grade reliability
✓ Remote and mobile extensions for field teams
✓ Flexible call routing and forwarding
✓ Scalable extensions as the team grows
✓ Low-cost cloud-based calling

SECURITY

Layered Security for Project Data Protection
Construction and glazing contractors handle sensitive client information, architectural plans, and project financials. Security controls are layered across endpoints, cloud, and user behavior.

Control areas:
✓ Endpoint Protection: Managed antivirus and endpoint detection & response (EDR) on all workstations and laptops.
✓ Multi-Factor Authentication: MFA enforced on Dropbox, email, and cloud applications.
✓ Patch Management: Automated OS and application updates to close vulnerabilities quickly.
✓ Email Security: Phishing protection, attachment sandboxing, and link scanning.
✓ Access Control: Role-based permissions, strong password policies, and account lockout rules.
✓ Sharing Controls: Controlled Dropbox sharing policies and expiring external links.

Security logs are monitored, and incidents are escalated and resolved according to a documented response plan.

PRINTER SERVICE & SUPPORT

Business-Critical Print Infrastructure
Printing is central to how AAC Glass produces shop drawings, submittals, and large-format project documents. While I Need A Techie did not install this equipment, we service and support it as part of the managed IT agreement.

Equipment serviced:
✓ HP Color LaserJet Enterprise — office and document printing
✓ Canon colorWAVE T60/T65 — large-format production printing

Support includes:
✓ Troubleshooting and issue resolution
✓ Maintenance coordination
✓ Driver and network connectivity support
✓ Keeping production and office print workflows running

ONGOING SUPPORT

Proactive Monitoring & Help Desk
IT support is not just reactive — systems are monitored around the clock, and staff have a clear path to help when they need it.

Support services include:
✓ Remote help desk for quick resolution of software, email, and access issues
✓ On-site support for hardware, network, and workstation problems
✓ Proactive monitoring of backups and endpoint health
✓ Regular maintenance — updates, cleanup, and performance tuning
✓ Vendor coordination for glass-industry software and third-party integrations

Response commitments:
✓ Priority response for critical system outages
✓ Same-day response for email and access issues
✓ Scheduled maintenance windows to